Empowering Hospitality Through People

At Centex Hotels, we believe that a hotel’s greatest asset is its people. Exceptional guest experiences come from well-trained, motivated, and professional staff, and that’s why we’re dedicated to building world-class hospitality teams.

With over 20 years of experience managing hotels in Texas, USA, and now expanding into Azerbaijan, we offer comprehensive human resources and training services designed to elevate your team’s performance and enhance your hotel’s reputation.

Our HR solutions go beyond hiring — we focus on developing talent, refining skills, and creating leaders who deliver outstanding service at every level.

Our Human Resources Services:

✅ Recruitment & Staffing:
We help you build the perfect team by sourcing, screening, and hiring the best talent in the hospitality industry.

• Executive Search: Finding top-level management with proven leadership experience.
• Operational Staffing: Hiring qualified professionals for front desk, housekeeping, F&B, and maintenance roles.
• Temporary & Seasonal Staffing: Flexible staffing solutions for peak seasons and special events.

✅ Employee Onboarding:
A strong start leads to long-term success. We provide structured onboarding programs that help new hires integrate seamlessly into your hotel’s culture.

• Orientation Sessions: Introducing your hotel’s mission, values, and service standards.
• Policy & Procedure Training: Ensuring staff understand your hotel’s protocols and expectations.

Comprehensive Training Programs:

We believe in continuous learning and development. Our professional training programs are tailored to meet the needs of every department, ensuring your team is prepared to deliver excellence.

✅ Management Training:
Equipping hotel leaders with the skills and knowledge to drive performance and inspire teams.

• Leadership & Team Management: Building strong, motivated teams and fostering a positive work environment.
• Strategic Planning: Teaching decision-making, problem-solving, and operational efficiency.
• Financial Management: Understanding budgeting, cost control, and revenue optimization.

✅ Front Desk & Guest Services Training:
Your front desk team is the face of your hotel — we ensure they’re professional, efficient, and welcoming.

• Customer Service Excellence: Providing warm, personalized guest interactions.
• Reservation & Booking Systems: Mastering online and in-house booking platforms.
• Conflict Resolution: Handling guest complaints with patience and professionalism.

✅ Housekeeping & Maintenance Training:
A clean, well-maintained hotel is essential for guest satisfaction.

• Quality Standards: Ensuring spotless rooms and pristine public areas.
• Efficiency & Time Management: Maximizing productivity without compromising quality.
• Safety & Hygiene Protocols: Following industry-leading cleanliness and safety measures.

✅ Food & Beverage Training:
Creating memorable dining experiences through impeccable service and product knowledge.

• Service Excellence: Training staff on table etiquette, menu knowledge, and guest interaction.
• F&B Management: Teaching inventory control, menu planning, and cost management.
• Health & Safety Compliance: Ensuring food handling and kitchen safety protocols.

✅ Customer Relations Training:
Building lasting guest relationships through exceptional service and attention to detail.

• Communication Skills: Teaching effective and empathetic guest communication.
• Problem Solving: Quickly addressing guest issues while maintaining a positive experience.
• Personalized Service: Anticipating guest needs and creating memorable moments.

Training Materials & Tools:

We provide customized training resources to support your team’s learning journey.

• Employee Handbooks: Comprehensive guides on hotel policies and service standards.
• Standard Operating Procedures (SOPs): Step-by-step guidelines for every department.
• Training Videos & Modules: Engaging visual content for consistent learning and development.
• Workshops & Seminars: Interactive sessions led by industry experts.

Employee Performance Management:

We help you motivate and retain top talent through ongoing performance evaluation and support.

• Appraisal Systems: Fair and transparent performance reviews.
• Incentive Programs: Rewarding outstanding contributions and motivating your team.
• Career Development Plans: Creating growth opportunities and promoting from within.

Why Choose Centex Hotels for HR & Training?

• Over 20 Years of Hospitality Expertise
• Proven Training Programs Tailored to Hotel Needs
• Skilled Recruitment & Professional Development Services
• Customized Training Materials & Hands-On Support
• Commitment to Service Excellence & Employee Growth

📩 Let’s Build a World-Class Hospitality Team
Ready to elevate your hotel’s service standards and empower your staff? Contact Centex Hotels today and discover how our HR and training solutions can transform your business.